Delivery
Available destinations, delivery charges and estimated delivery times are shown at checkout or in your accepted quote. Custom work begins after proof approval. We send tracking when available and contact you if an agreed date changes. If no different delivery period is agreed, the statutory delivery rules apply.
Change of mind
Consumers generally have 14 days from receiving a standard physical product to tell us they wish to withdraw. Use “Withdraw from an order” below or email contact@altaparte.ro with your name, order number and decision. Return the goods within 14 days after notifying us, to the return address we confirm. You bear the direct return cost unless we agree otherwise; this does not apply to our responsibility for faulty goods.
We refund the purchase and standard outbound delivery within the statutory period, using the original payment method unless agreed otherwise. For goods, we may withhold the refund until the return arrives or you provide evidence of dispatch. Any deduction is limited to diminished value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.
Personalised and digital orders
The change-of-mind withdrawal right does not apply to goods made to your specifications or clearly personalised. It also ceases for digital content supplied immediately only after the required express consent and acknowledgement. Defect and conformity rights still apply. B2B cancellation and return arrangements follow the accepted contract.
Damaged or incorrect items
Contact us with your order number and a description of the problem. Photos help us assess it. We will explain the applicable remedy and return process; the personalised-item exception does not remove your rights when an item is defective.